/**
 * Support Tickets System Styles
 * Version: 2.0
 * Requires: variables.css
 */

/* ========================================
   ADMIN TICKET DASHBOARD
   ======================================== */

.admin-dashboard {
    max-width: 1400px;
    margin: 0 auto;
}

/* Dashboard Header */
.dashboard-header {
    background: linear-gradient(135deg, #ffffff 0%, #f9fafb 100%);
    border-radius: var(--border-radius-xl);
    padding: var(--spacing-xl);
    margin-bottom: var(--spacing-xl);
    box-shadow: var(--shadow-md);
    border: 1px solid rgba(0, 0, 0, 0.05);
}

.dashboard-header h1 {
    font-size: var(--font-size-3xl);
    font-weight: var(--font-weight-bold);
    color: var(--text-color);
    margin-bottom: var(--spacing-md);
}

/* Ticket Statistics */
.ticket-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--spacing-md);
    margin-top: var(--spacing-lg);
}

.stat-card {
    position: relative;
    background: linear-gradient(135deg, #ffffff 0%, #f9fafb 100%);
    border-radius: var(--border-radius-lg);
    padding: var(--spacing-lg);
    text-align: center;
    transition: all var(--transition-base);
    overflow: hidden;
}

.stat-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: linear-gradient(135deg, transparent 0%, rgba(0,0,0,0.02) 100%);
    pointer-events: none;
}

.stat-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg);
}

.stat-card.new {
    border-left: 4px solid #dc2626;
}

.stat-card.processing {
    border-left: 4px solid #2563eb;
}

.stat-card.closed {
    border-left: 4px solid #6b7280;
}

.stat-count {
    display: block;
    font-size: var(--font-size-4xl);
    font-weight: var(--font-weight-bold);
    margin-bottom: var(--spacing-sm);
    color: var(--text-color);
}

.stat-label {
    font-size: var(--font-size-sm);
    color: var(--text-light);
    font-weight: var(--font-weight-medium);
}

/* Filters Section */
.filters-section {
    background: white;
    border-radius: var(--border-radius-xl);
    padding: var(--spacing-lg);
    margin-bottom: var(--spacing-xl);
    box-shadow: var(--shadow-sm);
    border: 1px solid rgba(0, 0, 0, 0.05);
}

.filters-form {
    display: flex;
    gap: var(--spacing-md);
    align-items: center;
    flex-wrap: wrap;
}

.search-box {
    flex: 1;
    min-width: 300px;
    position: relative;
}

.search-input {
    width: 100%;
    padding: 0.875rem 1rem;
    padding-left: 3rem;
    border: 2px solid #e5e7eb;
    border-radius: var(--border-radius-lg);
    font-size: var(--font-size-base);
    transition: all var(--transition-base);
    font-family: var(--font-primary);
}

.search-input:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 4px rgba(74, 144, 226, 0.1);
}

.search-btn {
    position: absolute;
    left: 1rem;
    top: 50%;
    transform: translateY(-50%);
    background: none;
    border: none;
    color: var(--text-light);
    cursor: pointer;
    font-size: var(--font-size-lg);
    transition: color var(--transition-fast);
}

.search-btn:hover {
    color: var(--primary-color);
}

.filter-options {
    display: flex;
    gap: var(--spacing-md);
    flex-wrap: wrap;
}

.filter-select {
    padding: 0.875rem 1rem;
    border: 2px solid #e5e7eb;
    border-radius: var(--border-radius-lg);
    background: white;
    font-size: var(--font-size-sm);
    font-family: var(--font-primary);
    min-width: 160px;
    cursor: pointer;
    transition: all var(--transition-base);
}

.filter-select:hover {
    border-color: #9ca3af;
}

.filter-select:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(74, 144, 226, 0.1);
}

/* Tickets Grid */
.tickets-grid {
    display: grid;
    gap: var(--spacing-lg);
    margin-bottom: var(--spacing-xl);
}

.ticket-card {
    background: white;
    border-radius: var(--border-radius-xl);
    overflow: hidden;
    box-shadow: var(--shadow-sm);
    position: relative;
    padding-top: 3rem;
    border: 1px solid rgba(0, 0, 0, 0.05);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-card:hover {
    box-shadow: var(--shadow-xl);
    transform: translateY(-3px);
    border-color: var(--primary-light);
}

/* Ticket Status Badge */
.ticket-status {
    position: absolute;
    top: 0;
    right: 0;
    padding: 0.625rem 1.25rem;
    border-radius: 0 var(--border-radius-xl) 0 var(--border-radius-lg);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    z-index: 1;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.ticket-status.new {
    background: linear-gradient(135deg, #fee2e2 0%, #fecaca 100%);
    color: #dc2626;
}

.ticket-status.read {
    background: linear-gradient(135deg, #dbeafe 0%, #bfdbfe 100%);
    color: #2563eb;
}

.ticket-status.closed {
    background: linear-gradient(135deg, #f3f4f6 0%, #e5e7eb 100%);
    color: #6b7280;
}

/* Ticket Header */
.ticket-header {
    padding: var(--spacing-lg);
    border-bottom: 1px solid #e5e7eb;
}

.ticket-title {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
    padding-right: var(--spacing-md);
    font-size: var(--font-size-xl);
    font-weight: var(--font-weight-bold);
    color: var(--text-color);
}

.ticket-subject {
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-medium);
    color: var(--text-light);
}

.subtopic {
    font-size: var(--font-size-sm);
    color: var(--text-lighter);
    margin-right: var(--spacing-sm);
}

/* Priority and Assignment Badges */
.ticket-badges {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
}

.priority-badge,
.assignment-badge,
.closed-at-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.375rem;
    padding: 0.5rem 0.875rem;
    border-radius: var(--border-radius-full);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-semibold);
    line-height: 1.2;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.priority-badge {
    color: white;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
}

.priority-urgent {
    background: linear-gradient(135deg, #dc2626 0%, #b91c1c 100%);
    animation: pulse-urgent 2s infinite;
}

@keyframes pulse-urgent {
    0%, 100% { box-shadow: 0 0 0 0 rgba(220, 38, 38, 0.4); }
    50% { box-shadow: 0 0 0 8px rgba(220, 38, 38, 0); }
}

.priority-high {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
}

.priority-normal {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
}

.priority-low {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
}

.assignment-badge {
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
    color: white;
    box-shadow: 0 2px 8px rgba(139, 92, 246, 0.3);
}

.assignment-badge.unassigned {
    background: linear-gradient(135deg, #9ca3af 0%, #6b7280 100%);
}

.closed-at-badge {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
    color: white;
    box-shadow: 0 2px 8px rgba(100, 116, 139, 0.3);
}

/* Ticket Meta */
.ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-md);
    font-size: var(--font-size-sm);
    color: var(--text-light);
}

.meta-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.meta-item i {
    color: var(--text-lighter);
}

/* Ticket Content */
.ticket-content {
    padding: var(--spacing-lg);
    background: linear-gradient(to bottom, #ffffff 0%, #f9fafb 100%);
}

.ticket-message {
    color: var(--text-color);
    line-height: var(--line-height-relaxed);
    white-space: pre-wrap;
}

/* Ticket Responses */
.ticket-responses {
    padding: var(--spacing-lg);
    border-top: 1px solid #e5e7eb);
    max-height: 450px;
    overflow-y: auto;
    background: #fafbfc;
}

.ticket-responses::-webkit-scrollbar {
    width: 6px;
}

.ticket-responses::-webkit-scrollbar-track {
    background: #f1f5f9;
}

.ticket-responses::-webkit-scrollbar-thumb {
    background: #cbd5e1;
    border-radius: 3px;
}

.ticket-responses::-webkit-scrollbar-thumb:hover {
    background: #94a3b8;
}

.response {
    padding: var(--spacing-md);
    margin-bottom: var(--spacing-md);
    border-radius: var(--border-radius-lg);
    background: white;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
    transition: all var(--transition-fast);
}

.response:hover {
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.12);
    transform: translateX(-2px);
}

.response.user {
    background: linear-gradient(135deg, #f0f4ff 0%, #e0e7ff 100%);
    border-right: 3px solid #3b82f6;
}

.response.admin {
    background: linear-gradient(135deg, #f0fdf4 0%, #dcfce7 100%);
    border-right: 3px solid #10b981;
}

.response-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: var(--spacing-sm);
    font-size: var(--font-size-sm);
}

.author {
    font-weight: var(--font-weight-semibold);
    color: var(--text-color);
}

.timestamp {
    color: var(--text-light);
    font-size: var(--font-size-xs);
}

.response-content {
    color: var(--text-color);
    line-height: var(--line-height-normal);
    white-space: pre-wrap;
}

/* Ticket Controls */
.ticket-controls {
    padding: var(--spacing-lg);
    background: linear-gradient(135deg, #f9fafb 0%, #f3f4f6 100%);
    border-top: 1px solid #e5e7eb;
    display: flex;
    gap: var(--spacing-xl);
    flex-wrap: wrap;
}

.control-group {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.control-label {
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    color: var(--text-color);
    min-width: 70px;
}

.inline-form {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.control-select {
    padding: 0.625rem 0.875rem;
    border: 2px solid #d1d5db;
    border-radius: var(--border-radius-md);
    background: white;
    font-size: var(--font-size-sm);
    font-family: var(--font-primary);
    min-width: 160px;
    cursor: pointer;
    transition: all var(--transition-base);
}

.control-select:hover {
    border-color: #9ca3af;
}

.control-select:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(74, 144, 226, 0.1);
}

.btn-update {
    padding: 0.625rem 0.875rem;
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: white;
    border: none;
    border-radius: var(--border-radius-md);
    cursor: pointer;
    font-weight: var(--font-weight-medium);
    transition: all var(--transition-base);
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 2px 6px rgba(16, 185, 129, 0.3);
}

.btn-update:hover {
    background: linear-gradient(135deg, #059669 0%, #047857 100%);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(16, 185, 129, 0.4);
}

.btn-update:active {
    transform: translateY(0);
}

/* Ticket Actions */
.ticket-actions {
    padding: var(--spacing-lg);
    border-top: 1px solid #e5e7eb;
    display: flex;
    gap: var(--spacing-md);
    flex-wrap: wrap;
    background: white;
}

.action-btn {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: 0.75rem 1.5rem;
    border-radius: var(--border-radius-lg);
    border: none;
    cursor: pointer;
    font-weight: var(--font-weight-medium);
    font-size: var(--font-size-sm);
    transition: all var(--transition-base);
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.1);
}

.action-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

.action-btn:active {
    transform: translateY(0);
}

.reply-btn {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: white;
}

.reply-btn:hover {
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
}

.close-btn {
    background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    color: white;
}

.close-btn:hover {
    background: linear-gradient(135deg, #dc2626 0%, #b91c1c 100%);
}

.reopen-btn {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: white;
}

.reopen-btn:hover {
    background: linear-gradient(135deg, #059669 0%, #047857 100%);
}

.delete-btn {
    background: linear-gradient(135deg, #6b7280 0%, #4b5563 100%);
    color: white;
}

.delete-btn:hover {
    background: linear-gradient(135deg, #4b5563 0%, #374151 100%);
}

/* Reply Form */
.reply-form {
    padding: var(--spacing-lg);
    border-top: 1px solid #e5e7eb;
    background: linear-gradient(135deg, #f9fafb 0%, #ffffff 100%);
}

.reply-form h3 {
    font-size: var(--font-size-lg);
    font-weight: var(--font-weight-semibold);
    margin-bottom: var(--spacing-md);
    color: var(--text-color);
}

.reply-form textarea {
    width: 100%;
    min-height: 120px;
    padding: var(--spacing-md);
    border: 2px solid #e5e7eb;
    border-radius: var(--border-radius-lg);
    font-family: var(--font-primary);
    font-size: var(--font-size-base);
    margin-bottom: var(--spacing-md);
    resize: vertical;
    transition: all var(--transition-base);
}

.reply-form textarea:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 4px rgba(74, 144, 226, 0.1);
}

.form-actions {
    display: flex;
    gap: var(--spacing-md);
    align-items: center;
}

.status-select {
    padding: 0.75rem 1rem;
    border: 2px solid #e5e7eb;
    border-radius: var(--border-radius-md);
    background: white;
    font-family: var(--font-primary);
    font-size: var(--font-size-sm);
}

.submit-btn {
    padding: 0.75rem 1.5rem;
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: white;
    border: none;
    border-radius: var(--border-radius-lg);
    cursor: pointer;
    font-weight: var(--font-weight-medium);
    transition: all var(--transition-base);
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3);
}

.submit-btn:hover {
    background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.4);
}

/* Pagination */
.pagination {
    display: flex;
    justify-content: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-xl) 0;
}

.page-link {
    padding: 0.625rem 1rem;
    border: 2px solid #e5e7eb;
    border-radius: var(--border-radius-md);
    color: var(--text-color);
    text-decoration: none;
    font-weight: var(--font-weight-medium);
    transition: all var(--transition-base);
}

.page-link:hover {
    border-color: var(--primary-color);
    color: var(--primary-color);
    background: #eff6ff;
    transform: translateY(-2px);
}

.page-link.active {
    background: linear-gradient(135deg, var(--primary-color) 0%, var(--primary-dark) 100%);
    border-color: var(--primary-color);
    color: white;
    box-shadow: 0 2px 8px rgba(74, 144, 226, 0.3);
}

/* Loading Animation */
.inline-form.submitting .control-select {
    pointer-events: none;
    opacity: 0.6;
}

.inline-form.submitting .btn-update {
    animation: spin 1s linear infinite;
}

@keyframes spin {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

/* ========================================
   USER TICKET VIEW
   ======================================== */

.ticket-thread {
    background: white;
    border-radius: var(--border-radius-xl);
    padding: var(--spacing-xl);
    box-shadow: var(--shadow-md);
    border: 1px solid rgba(0, 0, 0, 0.05);
}

.ticket-thread .ticket-header {
    border-bottom: 2px solid #e5e7eb;
    padding-bottom: var(--spacing-lg);
    margin-bottom: var(--spacing-xl);
}

.ticket-thread h1 {
    font-size: var(--font-size-3xl);
    font-weight: var(--font-weight-bold);
    color: var(--text-color);
    margin-bottom: var(--spacing-md);
}

.message-thread {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xl);
}

.message {
    display: flex;
    gap: var(--spacing-md);
}

.message-avatar {
    flex-shrink: 0;
}

.message-avatar img {
    width: 48px;
    height: 48px;
    border-radius: var(--border-radius-full);
    object-fit: cover;
    border: 2px solid #e5e7eb;
}

.message-content {
    flex: 1;
    background: linear-gradient(135deg, #f9fafb 0%, #ffffff 100%);
    border-radius: var(--border-radius-lg);
    padding: var(--spacing-lg);
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.08);
}

.admin-message .message-content {
    background: linear-gradient(135deg, #eff6ff 0%, #dbeafe 100%);
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-sm);
}

.message-author {
    font-weight: var(--font-weight-semibold);
    color: var(--text-color);
}

.admin-badge {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: white;
    padding: 0.25rem 0.625rem;
    border-radius: var(--border-radius-full);
    font-size: var(--font-size-xs);
    margin-right: var(--spacing-sm);
    font-weight: var(--font-weight-semibold);
}

.message-time {
    color: var(--text-light);
    font-size: var(--font-size-sm);
}

.message-subject {
    font-size: var(--font-size-xl);
    margin-bottom: var(--spacing-sm);
    color: var(--text-color);
    font-weight: var(--font-weight-semibold);
}

.message-body {
    color: var(--text-color);
    line-height: var(--line-height-relaxed);
    white-space: pre-wrap;
}

/* ========================================
   RESPONSIVE DESIGN
   ======================================== */

@media (max-width: 768px) {
    .filter-options {
        flex-direction: column;
        width: 100%;
    }

    .filter-select {
        width: 100%;
    }

    .ticket-controls {
        flex-direction: column;
        gap: var(--spacing-md);
    }

    .control-group {
        width: 100%;
        flex-direction: column;
        align-items: flex-start;
    }

    .inline-form {
        width: 100%;
    }

    .control-select {
        flex: 1;
        width: 100%;
    }

    .ticket-badges {
        flex-direction: column;
        align-items: flex-start;
    }

    .ticket-actions {
        flex-wrap: wrap;
    }

    .action-btn {
        flex: 1 1 calc(50% - var(--spacing-sm));
        justify-content: center;
    }

    .message {
        flex-direction: column;
    }

    .message-avatar img {
        width: 36px;
        height: 36px;
    }

    .ticket-thread {
        padding: var(--spacing-lg);
    }

    .dashboard-header {
        padding: var(--spacing-lg);
    }
}

@media (max-width: 576px) {
    .search-box {
        min-width: 100%;
    }

    .action-btn {
        flex: 1 1 100%;
    }

    .ticket-card {
        border-radius: var(--border-radius-lg);
    }

    .stat-card {
        padding: var(--spacing-md);
    }

    .stat-count {
        font-size: var(--font-size-3xl);
    }
}

/* ========================================
   CONTACT PAGE REDESIGN
   ======================================== */

.contact-page-wrapper {
    background: linear-gradient(135deg, #f8fafc 0%, #e5e7eb 100%);
    min-height: calc(100vh - 200px);
}

/* Page Header */
.contact-page-header {
    animation: fadeInDown 0.6s ease-out;
}

.support-icon-wrapper {
    display: inline-block;
    animation: float 3s ease-in-out infinite;
}

.support-icon {
    width: 80px;
    height: 80px;
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 2rem;
    box-shadow: 0 10px 30px rgba(59, 130, 246, 0.3);
    margin: 0 auto;
}

.contact-page-title {
    font-size: 2.5rem;
    font-weight: 700;
    color: #1f2937;
    margin-bottom: 1rem;
}

.contact-page-subtitle {
    font-size: 1.1rem;
    color: #6b7280;
    max-width: 600px;
    margin: 0 auto;
}

/* Success Card */
.success-card {
    background: white;
    border-radius: 24px;
    padding: 3rem 2rem;
    text-align: center;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.1);
    animation: fadeInUp 0.6s ease-out;
}

.success-checkmark {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    display: block;
    stroke-width: 3;
    stroke: #10b981;
    stroke-miterlimit: 10;
    margin: 2rem auto;
    box-shadow: inset 0 0 0 #10b981;
    animation: fill 0.4s ease-in-out 0.4s forwards, scale 0.3s ease-in-out 0.9s both;
}

.check-icon {
    width: 120px;
    height: 120px;
    position: relative;
    border-radius: 50%;
    box-sizing: content-box;
    border: 4px solid #10b981;
    background: #f0fdf4;
}

.icon-line {
    height: 5px;
    background-color: #10b981;
    display: block;
    border-radius: 2px;
    position: absolute;
    z-index: 10;
}

.icon-line.line-tip {
    top: 57px;
    left: 25px;
    width: 30px;
    transform: rotate(45deg);
    animation: icon-line-tip 0.75s;
}

.icon-line.line-long {
    top: 50px;
    right: 15px;
    width: 60px;
    transform: rotate(-45deg);
    animation: icon-line-long 0.75s;
}

.icon-circle {
    top: -4px;
    left: -4px;
    z-index: 10;
    width: 120px;
    height: 120px;
    border-radius: 50%;
    position: absolute;
    box-sizing: content-box;
    border: 4px solid rgba(16, 185, 129, 0.3);
}

.icon-fix {
    top: 12px;
    width: 10px;
    left: 32px;
    z-index: 1;
    height: 100px;
    position: absolute;
    transform: rotate(-45deg);
    background-color: white;
}

@keyframes icon-line-tip {
    0% {
        width: 0;
        left: 3px;
        top: 24px;
    }
    54% {
        width: 0;
        left: 3px;
        top: 24px;
    }
    70% {
        width: 50px;
        left: -5px;
        top: 45px;
    }
    84% {
        width: 25px;
        left: 25px;
        top: 61px;
    }
    100% {
        width: 30px;
        left: 25px;
        top: 57px;
    }
}

@keyframes icon-line-long {
    0% {
        width: 0;
        right: 46px;
        top: 54px;
    }
    65% {
        width: 0;
        right: 46px;
        top: 54px;
    }
    84% {
        width: 55px;
        right: 0;
        top: 41px;
    }
    100% {
        width: 60px;
        right: 15px;
        top: 50px;
    }
}

@keyframes fill {
    100% {
        box-shadow: inset 0 0 0 60px #10b981;
    }
}

@keyframes scale {
    0%, 100% {
        transform: none;
    }
    50% {
        transform: scale3d(1.1, 1.1, 1);
    }
}

.success-title {
    font-size: 1.75rem;
    font-weight: 700;
    color: #1f2937;
    margin-bottom: 1rem;
}

.success-message {
    font-size: 1.1rem;
    color: #6b7280;
    margin-bottom: 2rem;
}

.success-tracking-code {
    background: #f3f4f6;
    border-radius: 12px;
    padding: 1.5rem;
    margin-bottom: 2rem;
}

.success-tracking-code label {
    display: block;
    font-size: 0.9rem;
    color: #6b7280;
    margin-bottom: 0.75rem;
    font-weight: 500;
}

.tracking-code-display {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 1rem;
    background: white;
    border: 2px solid #e5e7eb;
    border-radius: 8px;
    padding: 1rem;
}

.tracking-code-display code {
    font-size: 1.5rem;
    font-weight: 700;
    color: #3b82f6;
    letter-spacing: 2px;
    font-family: 'Courier New', monospace;
}

.copy-btn {
    background: #3b82f6;
    border: none;
    color: white;
    width: 40px;
    height: 40px;
    border-radius: 8px;
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    justify-content: center;
}

.copy-btn:hover {
    background: #2563eb;
    transform: scale(1.1);
}

.copy-btn.copied {
    background: #10b981;
}

.success-actions {
    display: flex;
    gap: 1rem;
    justify-content: center;
    flex-wrap: wrap;
}

/* Contact Form Card */
.contact-form-card {
    background: white;
    border-radius: 24px;
    padding: 2.5rem;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.1);
    animation: fadeInUp 0.6s ease-out;
}

.alert-modern {
    border-radius: 12px;
    padding: 1rem 1.25rem;
    margin-bottom: 2rem;
    border: none;
    display: flex;
    align-items: center;
}

/* Wizard Steps */
.wizard-steps {
    display: flex;
    justify-content: space-between;
    margin-bottom: 3rem;
    position: relative;
    padding: 0 10px;
}

.wizard-steps::before {
    content: '';
    position: absolute;
    top: 24px;
    left: 0;
    right: 0;
    height: 3px;
    background: #e5e7eb;
    z-index: 0;
}

.wizard-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.75rem;
    position: relative;
    z-index: 1;
    flex: 1;
    cursor: pointer;
    transition: all 0.3s ease;
}

.wizard-step.completed .step-number {
    background: #10b981;
    border-color: #10b981;
    color: white;
}

.wizard-step.completed .step-number::after {
    content: '\f00c';
    font-family: 'Font Awesome 5 Free';
    font-weight: 900;
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
}

.wizard-step.active .step-number {
    background: #3b82f6;
    border-color: #3b82f6;
    color: white;
    box-shadow: 0 0 0 4px rgba(59, 130, 246, 0.2);
    transform: scale(1.1);
}

.wizard-step.active .step-label {
    color: #3b82f6;
    font-weight: 600;
}

.step-number {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    background: white;
    border: 3px solid #e5e7eb;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 1.1rem;
    color: #9ca3af;
    transition: all 0.3s ease;
    position: relative;
}

.step-label {
    font-size: 0.875rem;
    color: #6b7280;
    text-align: center;
    transition: all 0.3s ease;
    max-width: 100px;
}

/* Wizard Content */
.wizard-content {
    min-height: 400px;
    position: relative;
}

.wizard-panel {
    display: none;
    animation: fadeIn 0.4s ease-out;
}

.wizard-panel.active {
    display: block;
}

.panel-header {
    text-align: center;
    margin-bottom: 2.5rem;
}

.panel-title {
    font-size: 1.5rem;
    font-weight: 700;
    color: #1f2937;
    margin-bottom: 0.5rem;
}

.panel-subtitle {
    font-size: 1rem;
    color: #6b7280;
}

.panel-body {
    max-width: 600px;
    margin: 0 auto;
}

/* Modern Form Controls */
.form-group-modern {
    margin-bottom: 1.75rem;
}

.form-label-modern {
    display: block;
    font-size: 0.95rem;
    font-weight: 600;
    color: #374151;
    margin-bottom: 0.75rem;
}

.input-wrapper,
.select-wrapper {
    position: relative;
}

.input-icon,
.select-icon {
    position: absolute;
    right: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: #9ca3af;
    pointer-events: none;
    z-index: 1;
}

.form-control-modern,
.form-select-modern {
    width: 100%;
    padding: 0.875rem 1rem 0.875rem 3rem;
    font-size: 1rem;
    border: 2px solid #e5e7eb;
    border-radius: 12px;
    background: white;
    transition: all 0.3s ease;
    font-family: inherit;
}

.form-control-modern:focus,
.form-select-modern:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 4px rgba(59, 130, 246, 0.1);
}

.form-control-modern:hover,
.form-select-modern:hover {
    border-color: #d1d5db;
}

.textarea-wrapper {
    position: relative;
}

.textarea-modern {
    resize: vertical;
    min-height: 140px;
    padding: 1rem !important;
}

.textarea-counter {
    position: absolute;
    bottom: 0.75rem;
    left: 1rem;
    font-size: 0.85rem;
    color: #9ca3af;
    background: white;
    padding: 0.25rem 0.5rem;
    border-radius: 6px;
}

/* Category Grid */
.category-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: 1rem;
}

.category-card {
    position: relative;
}

.category-input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.category-label {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 1rem;
    padding: 1.75rem 1rem;
    border: 3px solid #e5e7eb;
    border-radius: 16px;
    background: white;
    cursor: pointer;
    transition: all 0.3s ease;
    position: relative;
    height: 100%;
}

.category-label:hover {
    border-color: #d1d5db;
    transform: translateY(-4px);
    box-shadow: 0 8px 20px rgba(0, 0, 0, 0.08);
}

.category-input:checked + .category-label {
    border-color: var(--category-color, #3b82f6);
    background: linear-gradient(135deg, rgba(255, 255, 255, 0.95), rgba(255, 255, 255, 0.8));
    box-shadow: 0 8px 30px rgba(0, 0, 0, 0.12);
}

.category-icon {
    width: 56px;
    height: 56px;
    border-radius: 12px;
    background: var(--category-color, #3b82f6);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    transition: all 0.3s ease;
}

.category-input:checked + .category-label .category-icon {
    transform: scale(1.1);
    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.2);
}

.category-title {
    font-size: 1rem;
    font-weight: 600;
    color: #374151;
    text-align: center;
}

.category-check {
    position: absolute;
    top: 0.5rem;
    left: 0.5rem;
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: var(--category-color, #3b82f6);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    opacity: 0;
    transform: scale(0);
    transition: all 0.3s ease;
}

.category-input:checked + .category-label .category-check {
    opacity: 1;
    transform: scale(1);
}

/* Verification Section */
.verification-card {
    background: linear-gradient(135deg, #f9fafb 0%, #f3f4f6 100%);
    border-radius: 16px;
    padding: 2rem;
    text-align: center;
}

.verification-icon {
    width: 80px;
    height: 80px;
    margin: 0 auto 1.5rem;
    background: linear-gradient(135deg, #8b5cf6 0%, #7c3aed 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 2rem;
    box-shadow: 0 8px 20px rgba(139, 92, 246, 0.3);
}

.verification-question {
    font-size: 1.25rem;
    font-weight: 600;
    color: #1f2937;
    margin-bottom: 2rem;
}

.verification-options {
    display: grid;
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.verification-option-modern {
    position: relative;
}

.verification-input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.verification-label {
    display: flex;
    align-items: center;
    gap: 1rem;
    padding: 1rem 1.25rem;
    background: white;
    border: 2px solid #e5e7eb;
    border-radius: 12px;
    cursor: pointer;
    transition: all 0.3s ease;
}

.verification-label:hover {
    border-color: #d1d5db;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);
}

.verification-input:checked + .verification-label {
    border-color: #8b5cf6;
    background: linear-gradient(135deg, #faf5ff 0%, #f3e8ff 100%);
    box-shadow: 0 4px 16px rgba(139, 92, 246, 0.2);
}

.option-letter {
    width: 36px;
    height: 36px;
    border-radius: 8px;
    background: #f3f4f6;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    color: #6b7280;
    flex-shrink: 0;
    transition: all 0.3s ease;
}

.verification-input:checked + .verification-label .option-letter {
    background: #8b5cf6;
    color: white;
}

.option-text {
    flex: 1;
    text-align: right;
    font-size: 1rem;
    color: #374151;
    font-weight: 500;
}

.option-check {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: #10b981;
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    opacity: 0;
    transform: scale(0);
    transition: all 0.3s ease;
    flex-shrink: 0;
}

.verification-input:checked + .verification-label .option-check {
    opacity: 1;
    transform: scale(1);
}

.verification-note {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    font-size: 0.9rem;
    color: #6b7280;
}

/* Wizard Navigation */
.wizard-navigation {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    margin-top: 2.5rem;
    padding-top: 2rem;
    border-top: 2px solid #f3f4f6;
}

.btn-primary-modern,
.btn-secondary-modern,
.btn-success-modern {
    padding: 0.875rem 2rem;
    font-size: 1rem;
    font-weight: 600;
    border: none;
    border-radius: 12px;
    cursor: pointer;
    transition: all 0.3s ease;
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
}

.btn-primary-modern {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: white;
    margin-right: auto;
}

.btn-primary-modern:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(59, 130, 246, 0.3);
}

.btn-secondary-modern {
    background: #f3f4f6;
    color: #6b7280;
}

.btn-secondary-modern:hover:not(:disabled) {
    background: #e5e7eb;
}

.btn-secondary-modern:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.btn-success-modern {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    color: white;
    margin-right: auto;
}

.btn-success-modern:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(16, 185, 129, 0.3);
}

/* Animations */
@keyframes fadeIn {
    from {
        opacity: 0;
    }
    to {
        opacity: 1;
    }
}

@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes fadeInDown {
    from {
        opacity: 0;
        transform: translateY(-20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes float {
    0%, 100% {
        transform: translateY(0);
    }
    50% {
        transform: translateY(-10px);
    }
}

/* Responsive Design */
@media (max-width: 768px) {
    .contact-page-title {
        font-size: 1.75rem;
    }

    .contact-page-subtitle {
        font-size: 1rem;
    }

    .contact-form-card {
        padding: 1.5rem;
    }

    .wizard-steps {
        padding: 0;
    }

    .wizard-step {
        gap: 0.5rem;
    }

    .step-number {
        width: 40px;
        height: 40px;
        font-size: 1rem;
    }

    .step-label {
        font-size: 0.75rem;
        max-width: 70px;
    }

    .panel-title {
        font-size: 1.25rem;
    }

    .category-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 0.75rem;
    }

    .category-label {
        padding: 1.25rem 0.75rem;
    }

    .category-icon {
        width: 48px;
        height: 48px;
        font-size: 1.25rem;
    }

    .category-title {
        font-size: 0.9rem;
    }

    .wizard-navigation {
        flex-direction: column-reverse;
    }

    .btn-primary-modern,
    .btn-secondary-modern,
    .btn-success-modern {
        width: 100%;
        justify-content: center;
        margin: 0 !important;
    }

    .success-card {
        padding: 2rem 1rem;
    }

    .tracking-code-display code {
        font-size: 1.2rem;
    }

    .success-actions {
        flex-direction: column;
    }

    .success-actions .btn {
        width: 100%;
    }
}

/* ========================================
   PRINT STYLES
   ======================================== */

@media print {
    .filters-section,
    .ticket-controls,
    .ticket-actions,
    .reply-form,
    .pagination {
        display: none !important;
    }

    .ticket-card {
        break-inside: avoid;
        box-shadow: none;
        border: 1px solid #ccc;
    }
}
